I bought a very old T/c barrel some time ago and just got around to using it, 30 Herrett.When I put it into the frame, it had a broken locking bolt. I thought I was really screwed by the seller but gave T/C a call. I talked to a very nice lady named Sheri Lee and was told that I could send it back to get fixed. She informed me that if I needed it right away that they could send me a FedEx label for next day shipping. I was not in any hurry so she sent me a prepaid label for ground shipping with FedEx, no charge to me. Two and a half weeks latter, including the 8 days of shipping, I received the barrel back fixed with a new barrel locking bolt. No charge to me, for shipping or repair! I would have been very glad to pay for the repair and shipping.
That is what I call excellent customer service!
Thanks very much to T/C
Tom
Friday, September 6, 2013
Thanks to T/C
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